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FAQ

Solve your concerns
1. Where should I await the bus?

You can check the departure or arrival platform of your coach at any of the information panels that we have placed throughout the premises, or at the information point located in the center of the station.

2. Does the station offer lockers?

Yes, and they are open to the public 24 hours a day. We provide 3 different capacities:

Large lockers

  • Minimum payment 4,00 €
  • From 4 to 8 hours 8,00 €
  • From 8 to 24 hours 10,00 €
  • 2 days 20,00 €
  • 3 days 30,00 €
  • 4 days 40,00 €
  • 5 days 50,00 €
  • 6 days 60,00 €
  • 7 days (Maximum occupancy time) 70,00 €

 

Small lockers

  • Minimum payment 3,00 €
  • From 4 to 8 hours 6,00 €
  • From 8 to 24 hours 9,00 €
  • 2 days 18,00 €
  • 3 days 27,00 €
  • 4 days 36,00 €
  • 5 days 45,00 €
  • 6 days 54,00 €
  • 7 days (Maximum occupancy time) 63,00 €

 

Ski Lockers

  • Minimum payment 5,00 €
  • From 4 to 8 hours 10,00 €
  • From 8 to 24 hours 15,00 €
  • 2 days 30,00 €
  • 3 days 45,00 €
  • 4 days 60,00 €
  • 5 days 75,00 €
  • 6 days 90,00 €
  • 7 days (Maximum occupancy time) 105,00 €
3. Are the station premises open all the time?

No, we close the building for a few hours during the night for clean-up.
The station is open every day of the year from 06:00h to 23:00h. Outside these times, and exclusively for passengers with valid tickets who request it, we provide a small room with food and beverage machines, WC, and information screens.

4. How can I get to Barcelona Nord Bus Station, and which platform does my bus depart from?
  • Barcelona Nord Bus Station is well connected by public transport. Right next to the station, on Nàpols Street, you'll find Arc de Triomf Metro and Rodalies station, with direct access to the ground floor (platform level).

  • Outside the station, at the corner of Alí Bei Street and Nàpols Street, there is a taxi rank. If you're arriving by city bus, bus line 54 stops at the corner of Alí Bei Street and Sicília Street.

  • If you don't have your ticket yet, you can purchase it at the bus company ticket offices located inside the station.

  • Departure buses usually arrive at their assigned platform 15 to 20 minutes before the scheduled departure time. Please check the station's information screens to confirm your platform number before boarding.

5. What to do while waiting for the bus

We have restoration services offering sandwiches, coffee or soft drinks to the traveler, beverage and snack vending machines, and gift stores. We also have air-conditioned lounges with free wifi and background music.

6. Can we drive into the station?

No. We have a parking lot where you pay by the minute and with special offers for travelers, and which has direct access to the courtyard where the buses park.
There are also elevators at all entrances.

7. Where is the station located?

We are very close to the city center, Plaza Catalunya. Just two metro stops away, L1 stations "Arc de Triomf" to "Catalunya", or a 5 minute walk along Ronda Sant Pere.

8. Can I send a package without traveling myself?

Yes, the station has a parcel service located on platform 42, open Monday to Friday from 7:30 to 14:30 and from 16:30 to 19:30. Only to national destinations.

9. Lost and found?

We have a lost and found desk at the station facilities. If the loss has been inside the bus, you have to address to the ticket offices of the corresponding carrier.
You can inquire about lost items by e-mail to bcnnord@bsmsa.cat or directly at the information point of the station (7h-21h).

 
10. Do Imserso trips depart from the station?

Yes, Imserso trips for senior citizens depart from the Barcelona Nord Bus Station.
Travellers can contact their Imserso travel operator directly (Mundosenior or Mundiplan).
If they are unable to get in touch, they can go to the station’s information point, where they will be informed of the departure platform and can check in.

11. How early should I get to the station?

It is recommended that passengers arrive at least 30 minutes and no more than 2 hours before the departure time of the bus.

12. If I have to pick up a passenger on arrival at the station, how early should I arrive?

It is recommended that you arrive no more than 2 hours before the scheduled arrival time of the bus.